Variations of Tour Operators and Journey Agents
Tour Operators & journey Brokers are different in Malaysia! And the general public have had the flawed perception for long time. In Malaysia, Tour Operators and Travel Brokers are totally different and play different roles. In a factory scenario, a Tour Operator is like the manufacturing division and the Travel Agent is just like the Sales Department…
A Tour Operator is the organizer and provider of package holidays. It’s usually referred as the Floor Handler. The Tour Company will make contracts with inns and resorts, airways and ground transport companies like private cars, buses, vans, ferries and trains & etc. With all the required pricing and knowledge compiled, the Tour Operator will draft detailed tour packages and distribute to Journey Agents in Journey Agent Directory in Malaysia and even overseas.
The roles & duties of a Tour Operator are booking and arranging:
- Transportation: Chaffered Car, Chartered Bus & Van, Air Ticket, Practice Ticket, Ferry Ticket, Cruise Ticket, other transit modes and even chardham yatra special tour package vehicles like trishaw.
- Tour Information: All Tour Guides must be licensed by the Ministry of Tourism Malaysia after attending and examined in an expert Tourist Information Courses.
- Sight Seeing: Entrance for tourist locations, eco-tour, adventures tour, jungle trekking, snorkeling & scuba diving, island hopping and even handicraft or cultural & living experiences.
- Food & Beverage: Breakfast, Tea Time or Tea Break, Lunch & Dinner, whether or not by set, buffet or packed food.
- Accommodation: Inns, Resorts, Service Residences, Camping Websites, Dormitories, Training Camps, Chalets, Tree Houses or traditional houses & habitats that accommodating travelers.
- Activities: Tele-match, treasure hunt, paint ball, group building, exterior office meeting…
- Particular Occasions: Company dinner, karaoke contest.
On the other hand, Journey Agents don’t function tours. Journey businesses offers traveling advices to travelers, promote and promote the tour packages that they’ve from numerous Tour Operators, then administer the tour bookings. Travel Brokers often are set up in prime locations with heavy site visitors equivalent to beside the main roads, inside crowed procuring malls or at the ground flooring of a landmark building.
The roles & tasks of a Travel Agent are:
- Promoting ells journey associated services and products, notably package deal tours to finish-user prospects on behalf of third get together travel suppliers, akin to airways, inns, tour operator and tour corporations, and cruise strains & etc.
- Most travel agents have a particular division devoted to journey arrangements for enterprise travelers, whereas some agencies specialize in business and enterprise travelers.
- Some additionally serve as normal service brokers for international travel companies in numerous countries.
- Act as an agent for tour packages:
- Purchase tour packages or tour companies at discounts & sell with profits.
- Get commissions from suppliers & different tour companies.
- Act as a ticketing agent for transportation (e.g. airways, ferry, bus, train & and so on).
- Other business operations are undertaken: insurance coverage, journey guides, automobile rental, Bureau de change, private tour guide & etc.
- Provide neutral travel advice to the customer.
Subsequent time, if you happen to traveling in small group lower than 10 vacationers, it’s advisable to have interaction a Travel Agent. Do not attempt to discover one of the best journey agent in Malaysia. There isn’t any such delusion! Just go along with the travel agent that suit your traveling wants and budgets or the tour agent that you just trusted the most. Nonetheless, if you are organizing a bunch tour like firm tour, a Tour Operator might be able to offer you a more suitable tailored service.
The above data are pointers and advices that 88Holidays supplied to its Company Shoppers in organizing group tour. It is easy but useful info to assist organizing a profitable company tour with many years experiences.